Creating an account makes the checkout process much faster for future purchases – you won’t be prompted to enter your billing and shipping information each time you shop. To get started, click on the Login icon at the top of the page.

Your password is an extra level of security for the private information you give us, and will help protect against any unauthorised changes to your account after you complete the registration process.

You can change your information by clicking on My Account/Sign In at the top of the page. Log in to update your billing or shipping information, and more.

Click on your “Account” in the upper-right corner of your screen. You will then be able to select “Sign Out.”

On the Sign In page, click on "Forgot password?". You will be given instructions and asked to enter your email address. Please do not call Customer Service to obtain your password. It can only be reset through the website using the "Forgot password?" link.

You can delete your personal information you shared with Shop Mattel Australia by Contacting Us.

For your security, we use a variety of technology to prevent any private information you enter from being intercepted. Please see our Privacy Statement and Terms and Conditions for more information.

We accept Visa, MasterCard, American Express, Shop Pay, Apple Pay, PayPal, Afterpay, ZIP and Shop Mattel Australia Gift Cards.

You can purchase gift cards here.

We cannot accept orders via phone. All orders must be placed online.

We cannot accept orders via email. Sending personal information, especially your credit card, through email is not safe or secure, and this method should not be used.

We'll inform you if an item is out of stock and no longer available. If no longer available, you will be refunded for the item.

Shipping cost is determined at checkout and is dependent on the volume/type of product purchased in a single transaction.

Shipping Types:

Standard International Shipping:

- For standard orders, the cost is $20.

- For Collector orders the cost is $30. This ensures additional fragile packaging is used for safe delivery.

- For Bulky orders, the cost is $40.

Please contact us for more information.

Please Contact Us for more information.

Processing Time:

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been fulfilled and dispatched.

Processing time may increase to 3 - 5 business days during busy sale period and holiday periods throughout the year, such as Mother's Day, Father's Day, Valentine's Day, Christmas, Easter, Black Friday and Cyber Monday.

Shipping time excludes processing time. Please note that express shipping does not affect processing times.

For any time sensitive orders, please get in touch with us so we can do our best to accommodate your request. You can contact us here.

Estimated Transit Time (after processing time):

Standard Delivery: 7-21 business days

Please note, these are estimates only. Predicted delivery dates will be communicated by Australia Post once your order is in transit.

To ship items to more than one address, please create a separate order for each shipping address.

Once an order is submitted, we cannot guarantee it can be changed or cancelled. All orders, however, may be returned. Please Contact Us as soon as possible so we can assist you.

You will receive a confirmation email when your order is placed. You should receive this confirmation within 24 hours of placing your order.
You can also check the Order History in your account for details.

Our delivery partner for most parcels is Australia Post. For delivery time frames, please see here.

Please see your Order Status via your Account to track your order. If you still have not received your order but it is showing as delivered, please Contact Us.

Please Contact Us so we can assist you.

Your order may have been shipped across multiple parcels. Please Contact Us so we can assist you.

Please see your Order Status via your Account to track your order. If you still have not received your order but it is showing as delivered, please Contact Us.

To return your purchase, please contact us.

You can find our Refund Policy on our Terms and Conditions page.

This Gift Card is not redeemable for cash, cannot
be exchanged and cannot be used to purchase other gift cards or other tenders.
Valid for 4 years from date of purchase. This Gift Card is issued by Retail
Prodigy Operations trading as “Shop Mattel Australia” and is only redeemable online
at shop.mattel.com.au. This Gift Card is not redeemable at any other Mattel
stockist. Terms and conditions subject to change without notice.

All products are listed in Australian dollars (AUD) unless otherwise stated. This includes shipping and gift card products.